Celebrating Excellence: Nattalie Melendez Named February 2025 Operations Manager Award Winner!

We are pleased to present the award for OM Excellence for February to Nattalie Melendez, Operations Manager at our Red Oak – Houston practice. Nattalie leads her team with a passion for customer service and desire to build her business around great kiddo care. Her admiration for Dr. Patel and her staff shows in every interaction. She has created an environment where people want to be. It is apparent that everyone is focused on Kidsperience and Teamsperience. When interacting with caretakers, she is professional, extremely knowledgeable and reassuring, and answers every question that the parents have. She does an amazing job every day. She has trained her front counter team how to interact with kiddos, too. No one waited more than a moment to be welcomed when they walked in the door.  If the PSC was on the phone the DA would come up and greet them. This is the culture we want to see, teams working seamlessly to serve our patients. The office is small, but extremely efficient. The synergy between the staff members allows them to maximize patient care even on a slow day. They find opportunities for treatment or same day care to make sure that they’re making the most of their patient’s time and appointment. Nattalie’s leadership makes Red Oak an amazing practice.