We are delighted to present the award for OM Excellence for January to Monique Marichalar, Operations Manager at our Smiles 4 Kids – Greeley practice. Monique makes leadership look effortless. Her team is engaged, friendly and hard working, but they make it seem fun and easy. You can feel the comradery as soon as you walk in the office. The doctors make you feel welcomed to their practice like you were invited to their home away from home. The office is decorated with every season and you can feel the pride that the staff has in their environment.
This office is consistently busy. They are one of the busiest offices in Colorado! In December they saw 475 kiddos, had a show rate of 72.3% on a goal of 72%, SDC of 14.7% on a goal of 12%, and APC of $291.68 on a budget of $225.69. All these numbers mean is that they served kiddos well and valued their caregivers’ time by completing necessary treatment the same day. Excellent job Monique!