We are delighted to present the award for OM Excellence for September to Magaly Tobar Calderon, Operations Manager at Smiles Pediatric in Lanham. Magaly delivers exceptional customer service and has a true gift for creating positive experiences for our patients. Magaly not only ensures that our patients are well cared for, but she also makes certain our providers have the support to take care of our kiddos.
One of Magaly’s greatest strengths is developing others. She has trained and mentored numerous front desk team members, empowering them to grow in their roles and take on more responsibility. Her leadership style inspires her team, who deeply respect and admire her.
Magaly rallies her office around Lone Peak’s mission of serving the underserved, and the results speak for themselves: she consistently outperforms budget expectations, meets deadlines, and follows through on every task with grace, professionalism, and a smile.
Magaly truly embodies what it means to be an exceptional Office Manager, and I am proud to have her leading our Lanham team.